Effective Date: [01 January 2024]

1. Introduction

Xin Hai Sdn. Bhd. (Registration No. 1323348-X) (hereinafter referred to as “the Company”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

This Privacy Policy explains how we collect, use, process, and store the personal data you provide to us when you visit our website xhcopier.com or engage with our products and services (e.g., photocopier rentals and sales).

2. Collection of Personal Data

We may collect and process the following personal data from you:

  • Name
  • Company Name
  • Email Address
  • Phone Number
  • Any other information you voluntarily provide in our inquiry forms or correspondence.

3. Purpose of Collection

We collect and process your personal data for the following purposes:

  • To respond to your inquiries regarding our photocopier products and rental services.
  • To process orders, delivery, and installation of equipment.
  • To communicate with you regarding quotations, invoicing, and customer support.
  • To send you updates or marketing materials related to our services (only if you have consented to receive them).
  • To comply with internal record-keeping and legal obligations.

4. Disclosure of Personal Data

We do not sell, trade, or rent your personal data to third parties. However, we may disclose your data to the following parties if necessary for the purposes stated above:

  • Service Providers: Logistics partners or technicians required to deliver or service your machines.
  • Legal Authorities: If required by law or to protect our legal rights.

5. Security and Retention

We implement appropriate security measures to protect your personal data from unauthorized access, loss, or misuse. We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by Malaysian law.

6. Your Rights (Access and Correction)

Under the PDPA, you have the right to:

  • Request access to the personal data we hold about you.
  • Request correction of your personal data if it is inaccurate, incomplete, or outdated.
  • Withdraw consent for the processing of your data (please note that this may affect our ability to provide services to you).

To exercise these rights, please contact us using the details below.

7. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact our Data Protection Officer/Management at:

Xin Hai Sdn. Bhd.

  • Address: 31, Jalan Wawasan 4/1, Pusat Bandar Puchong, 47100 Puchong, Selangor
  • Tel: 013-522 5522
  • Email: hello@xhcopier.com

8. Changes to this Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.